A hosted IP-PBX phone system connects all of your human resources as well as your customers, irrespective of where they are located. Head offices, branch offices, home offices, adaptable workers and even the worldwide offices can all be reachable through an individual phone number. With the Hosted IP-PBX all you need to have is one phone (desk phone or cellphone) per staff member and a committed point-to-point link or a high-speed Internet connection. You don't have to acquire or administer any accessories except the phones. With a Hosted IP-PBX System, one can handle each call that comes through with proficiency while avoiding a huge investment. A Hosted IP-PBX system shows a similar interface found in your traditional PBX. All of the other features of an IP-PBX are included, such as caller ID, transferring, fax, voicemail and music on hold. With an IP-PBX phone system, you can enjoy sophisticated call handling with features such as auto attendant, advanced call forwarding and voice mail which can be set up quickly and with just a click of the mouse.


Globalfone Technology Consultants Hosted IP-PBX solution has the latest features and flexibility to meet the needs of small, medium and large businesses that require a customized, scalable business VoIP phone system with minimal start-up costs and overall reduced phone bills. It delivers a productive set of business-grade calling features and integrates all your local, long distance and Internet access services over a single network connection.

The Globalfone Technology Consultants Hosted or On-Premises IP-PBX Features List is intended to provide our customers and partners with a comprehensive list of ALL Standard features available from Globalfone Technology Consultants.

Auto Attendants

Feature	Description
Customer Portal	Web based user interface that allows users to configure their IP-PBX, create call queues and groups, view call detail records and billing information, listen to and delete your voicemail, upload music on hold
Top Level Auto Attendant	Allows callers to select from menu options using a standard telephone keypad. Through the portal interface, calls can be routed to extensions, mailboxes, groups, conference rooms, call queues, or unlimited depths of additional auto attendants
Multiple Top Level Auto Attendants	Allows for separate telephone numbers to be routed to unique Top Level Auto Attendants. Each Auto Attendant is configurable individually.
Top Level Auto Attendant (Time Based)	Available after N rings or based on time of day
Sub-Level Auto Attendants	Sub-Level Auto Attendants are often used for different departments within an organization. For instance, you may have a main Auto Attendant for the company, and then a sub-level Auto Attendant for Sales, Support, etc...

Call Management

Feature	Description
Auto Attendant Answering	Setup a telephone number to dial directly to an Auto Attendant. Callers are then presented with predefined options via the Auto Attendant Feature.
Live Person Answering	Setup a telephone number to ring a specific extension first, or a group to enable sequential or simultaneous rings. This enables your company to have a live person answer the caller, and not an auto attendant.
Direct Inward Dialing	Setup a telephone number to dial directly to a device or extension.
2, 3, or 4 (or More) Digit Extension Dialing	Your Globalfone Technology Consultants Hosted or On-Premises IP-PBX can support 2, 3, 4 or more digit extension dialing.
Caller ID	Customize the appearance of your outgoing Caller ID by outgoing number or by extension
Voicemail	Associate a voicemail box with an extension, or use an announce-only voicemail box to provide customers with a pre-recorded message when they choose an option on an auto attendant or extension.
Voicemail to Email	After a voicemail is received, the Globalfone Technology Consultants IP-PBX will send an email to any valid email account or alias that you enter into the Globalfone Technology Consultants Portal. The message will include the date and time of the call, as well as the duration, caller ID if provided, the mail box number, and an link to a WAV file that can be played on your PC or mobile device (i.e., smart phone or PDA capable of playing WAV files).
Voicemail to Text Message	Don't have a smart phone or PDA capable of playing WAV files? Enter an SMS address in the Globalfone Technology Consultants Portal and the Globalfone Technology Consultants IP-PBX will send a shorter text message to your device. 3rd party text messaging rates may apply.
Ring Groups	Enables multiple extensions to be joined as a group, and then calls may be routed sequentially or simultaneously to that group.
Find Me (Globalfone Technology Consultants Digital Assistant)	Setup a personal assistant to “find you” at up to five (5) locations. This feature is configured per extension, and offers an extensive number of options to route calls once they have reached the given extension. Callers are asked to “announce themselves”, and are offered the option between locations to try the next location, or to leave a message.
Call Hold	Place calls on hold, and play music or a commercial on hold.
Attended Transfer	Transfer a call to an extension, group, or phone number AFTER announcing the party being transferred.
Unattended Transfer (Blind Transfer)	Transfer a call to another extension, group, or phone number WITHOUT announcing the party being transferred.
Call Forwarding	Forward calls via the Globalfone Technology Consultants Portal, or via your device or SoftPhone. Calls may be forwarded to any extension or phone number. Device or SoftPhone forwarding functionality may vary by manufacturer.
No Answer Call Forwarding	Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone.
Busy Call Forwarding	Automatically forwards your calls to an extension, group or to a telephone number when your phone is busy.
Incoming Call Blocking	“Black list” phone numbers to block them from calling your IP-PBX.
Incoming Privacy Screening	Force callers with “no caller ID” or “blocked caller ID” to enter a number that will be presented as their caller ID.
Incoming Caller ID Routing	Route calls from a unique DID or phone number to any auto attendant, extension, group, phone number, or ACD or Call Queue.
Incoming DID Routing	Route calls based on the number that was dialed. Calls may be routed to an auto attendant, extension, group, phone number, or ACD or Call Queue.
Outgoing Call Blocking	Prevent calls to specific numbers or services (ex: 900 calls)
Incoming Call Identification	Identify an incoming call on the phone’s LCD display by modifying the Caller ID display indicating how the call was routed.
One Button Redial	A device or SoftPhone feature that redials the last number dialed by the extension user. Not all phones support this feature.
Do-not-disturb (DND)	A device or SoftPhone feature that simulates a phone being off-hook, sending calls received directly into voicemail. Other routing options are also available.
Call Waiting Indicator	Indicates incoming call (and caller ID, if available) while another call is in process.
Automatic Call Distribution (ACD)	Used to route calls in a call center environment to the appropriate agents, based on factors such as time availability, behavior, and priority levels.
Call Queue	Call queues are used to route calls in a first-in-first-out manner to the appropriate extension or group. These extensions can be agents logged into the system. Call Queues are commonly used with an ACD, where the callers hear an announcement that says something like “thank you for calling, all available agents are busy, you are Nth caller. Estimated wait time is N minutes. Please hold for the next available agent, or press N to leave a message”. When the call is ready to be routed, the ACD handles the routing rules.
Call routing based on business hours, after hours & holiday hours	Allows routing decisions based on time and date. Multiple schedules can be configured, as in the case of departments with different hours of operation.
Speed Dial	A device or SoftPhone feature that automates the dialing of a pre-determined phone number.
Company Wide Directory	A list of contacts and phone numbers that are uploaded via the Globalfone Technology Consultants Portal, and are made available on an IP phone or SoftPhone.
Forward your calls Locally or Remotely via Phone or Web	Call forwarding is easy to setup and manage.
Caller ID Blocking	Disable Caller-id for all outbound calls made from your IP-PBX.
Call Recording	Selectively record calls for training or documentation purposes
DISA (Direct Inward System Access)	Allows someone from outside the IP-PBX to obtain a dial tone and to place calls from it as if they were placing a call from within the switch (with password protection)
Office Intercom	Dial another user’s extension, activating their phone speaker to make an announcement
Disable Outbound Dialing	Disable Outbound Dialing on certain extensions only

Call Conferencing

Feature	Description
3-way Conference Call	After making or receiving a call, a user may conference in any third party for a 3-way call.
Conference Bridge	Multiple on-site and outside callers can simultaneously participate in password protected conference calls. Callers can be assigned talk-listen or listen only access.

Music on Hold

Feature	Description
Default Music On Hold	Royalty free music provided by Globalfone Technology Consultants
Custom Music On Hold	Music provided by Customer, and uploaded through the Customer Portal
Commercial On Hold	Record your commercial and upload it to your PBX via the Globalfone Technology Consultants Portal.
Commercial On Hold By Location or Queue	Multiple commercials on hold may be uploaded to your Globalfone Technology Consultants IP-PBX, and can be unique based on location or queue.

Reporting

Feature	Description
Call Detail Records	Real-time call logging is available via the portal. From, to, call duration, date and time, and call type (International, On-Net, etc). In addition, frequently called numbers can 'tagged' with text descriptions for legibility.
Call volume graphs by time of day, month,year or custom dates	Graphically display calling patterns and trends
Call traffic by extension	Track number of calls by individual
Detailed Accounting	Track orders, invoices and all Globalfone Technology Consultants billings online.

Origination and Termination

Feature	Description
FREE Calls to other Globalfone Technology Consultants Voice subscribers	All calls “on-net” are FREE. That means you will not be billed for any call to another user on your Globalfone Technology Consultants PBX, or any other Globalfone Technology Consultants customer.
Domestic Origination	Globalfone Technology Consultants provides local phone numbers or DIDs in most of the LATAs in the United States. That means that we can port your local phone number to our system, and provide your company with the highest quality voice communications and flexibility of Voice Over IP (VoIP).
Domestic Termination	Globalfone Technology Consultants provides competitive outbound call packages ranging from pay-as-you-go, pre-paid minutes, and unlimited usage plans. Our per-minute rate is competitive, and our quality and reliability is uncompromising.
International Termination	Globalfone Technology Consultants offers competitive international rates. International rates are available via the Globalfone Technology Consultants website.
SIP Trunking	Have your own IP-PBX, and want to realize the flexibility and cost savings of business-quality VoIP? Globalfone Technology Consultants offers ATA and SIP Gateway devices, or you can connect your SIP enabled IP-PBX to our network and realize the benefits of Globalfone Technology Consultants VoIP.
E911 support, compliant with all FCC mandates.	Every location and phone number where you utilize a Globalfone Technology Consultants device or Soft Phone must have an associated E911 charge and entry in the Globalfone Technology Consultants Web Portal. The phone number associated with your location is then registered with the national E911 database. You are also responsible to update this information with Globalfone Technology Consultants if you move any device to a new location per the Globalfone Technology Consultants Terms of Service.
Toll Free Numbers	Utilize one or multiple Toll Free numbers which may be routed to a specific local DID, auto attendant, group or queue.